On January 19, a major error at a Circle K gas station in Avon, Ohio, left drivers frustrated and facing costly vehicle repairs. The station accidentally swapped unleaded and diesel fuels in their storage tanks, leading to significant mechanical issues for unsuspecting customers. Circle K has since acknowledged the mistake and is working to assist those affected.

What Caused the Fuel Mix-Up?

The issue began when unleaded fuel was mistakenly placed in diesel storage tanks, and diesel was pumped into unleaded tanks at the Chester Road Circle K station. This error, known as a “cross drop,” occurred on Sunday, January 19. Drivers who filled up with the wrong fuel type experienced severe vehicle problems shortly after.

How Were Drivers Impacted?

Several customers reported mechanical failures and expensive repairs after refueling. Here are two notable cases:

1. Scott Bauchmoyer’s Jeep Breakdown:
   • What Happened?
     Scott Bauchmoyer, one of the affected drivers, shared his experience: “As soon as I started my car, it began sputtering. A huge puff of white smoke appeared, and warning lights started flashing.”
   • Repair Costs:
     His Jeep was towed to a dealership, where mechanics discovered diesel fuel in the lines and tank. The repairs cost him $1,100, excluding towing and rental car expenses.
2. Ford F350 Driver:
   Another driver with a Ford F350 reported damage after accidentally fueling with unleaded gasoline instead of diesel. The vehicle is still in the shop, undergoing extensive repairs.

Circle K’s Response to the Crisis

Circle K acted swiftly to address the issue and support affected customers:

• Acknowledgment: The company admitted to the mistake, calling it a “cross drop.”
• Shutting Down Pumps: Fuel sales were immediately halted to prevent further issues.
• Statement to Customers:
  “We stand by the quality of our fuels, but mistakes can happen. Customers should report issues as soon as possible for review by our claims department,” said Circle K.
• Resolution: The fuel tanks were cleaned, refilled with the correct fuels, and the station has resumed normal operations.

How Affected Drivers Can Get Help

Circle K is assisting 14 impacted customers with repair reimbursements and claims. If you’re one of them, here’s what to do:

1. Contact Customer Support:
   Call Circle K’s toll-free number at 1-855-276-1947 to report your issue.
2. File a Claim:
   The company will guide you through the claims process, including required paperwork.
3. Reimbursement:
   Once verified, Circle K will cover repair costs, towing charges, and other related expenses.

Lessons for Drivers

While such incidents are rare, they can happen. Here’s how to protect yourself:

• Double-Check Before Refueling: Always ensure you’re selecting the correct fuel type for your vehicle.
• Watch for Warning Signs: If your vehicle behaves strangely after refueling (e.g., sputtering, smoke, or warning lights), stop driving immediately.
• Keep Your Receipt: Save your fuel receipt, as it’s crucial for filing claims in such situations.

Conclusion

Mistakes like this are unfortunate but serve as valuable lessons for both gas stations and drivers. Circle K’s proactive response, including shutting down pumps and assisting customers, demonstrates their commitment to resolving the issue. Times Now for the latest updates.